737 MCP Altitude dial not working properly

Good morning, as of recently, the altitude dial on the 737 mcp, is defective.
It partially works, but it isn’t registering every movement anymore.
Product is less than one year old, is it a software bug or is the actual button defective?
video demonstrating the issue:

looking forward to your reply!

kind regards,
Aron

Thank you for your post. Our after-sales service personnel will contact you soon and help you solve the problems you have encountered.
Best regards,
CS

1 Like

Hello! I am having the same problem with my altitude dial and the IAS/MACH dial. It no longer allows a smooth and accurate setting. I purchased the MCP through the Aerosoft website in August 2023. Could someone please contact me about this also? Warm regards, Gordon

Please contact [email protected]

1 Like

I’m also experiencing this issue; emailed the address provided

Thank you, we have received your email.