737 MCP Altitude dial not working properly

Good morning, as of recently, the altitude dial on the 737 mcp, is defective.
It partially works, but it isn’t registering every movement anymore.
Product is less than one year old, is it a software bug or is the actual button defective?
video demonstrating the issue:

looking forward to your reply!

kind regards,
Aron

Thank you for your post. Our after-sales service personnel will contact you soon and help you solve the problems you have encountered.
Best regards,
CS

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